At ElderVia, your confidence matters to us. This policy explains how our warranty, replacements, and refunds work so you can purchase with peace of mind.
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1. Our Commitment to You
We stand behind the quality of our products. If something goes wrong under normal use, we aim to make it right in a fair and straightforward way.
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2. Limited Warranty Coverage
ElderVia products are covered by a limited replacement warranty.
What the Warranty Covers
• Manufacturing defects
• Device malfunctions under normal, intended use
• Hardware issues not caused by misuse or damage
If a covered issue occurs, ElderVia will provide a replacement device in accordance with this policy.
What the Warranty Does Not Cover
• Damage caused by accidents, drops, or water exposure beyond stated limits
• Improper use, neglect, or unauthorized modifications
• Normal wear and tear (including straps and cosmetic damage)
• Damage caused by third-party accessories or services
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3. How to Request a Warranty Replacement
To request a warranty claim:
1. Contact our support team at support@eldervia.com
2. Provide your order number and a brief description of the issue
3. Our team may request photos or additional information to verify the issue
Once approved, we will arrange a replacement according to our warranty terms.
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4. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee so you can try ElderVia risk-free.
Refund Eligibility
• The request must be made within 30 days of delivery
• The product must be returned in reasonable condition
• Proof of purchase is required
Refunds are issued to the original payment method after the returned item is received and inspected.
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5. Return Process
To start a return:
1. Email support@eldervia.com with your order number
2. Our team will provide return instructions
3. Ship the product back following the provided guidelines
Customers are responsible for return shipping costs unless the return is due to a confirmed defect or error on our part.
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6. Refund Timing
• Refunds are processed after the returned product is inspected
• Please allow 5–10 business days for the refund to appear on your original payment method
• Processing times may vary depending on your bank or payment provider
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7. Exchanges
At this time, we do not offer direct exchanges.
If you wish to order a different item or variation, please place a new order after your refund is processed.
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8. Important Notes
• Warranty replacements do not extend the original warranty period
• Refunds do not apply to damage caused by misuse or unauthorized modifications
• ElderVia products are designed for personal health awareness, not medical diagnosis or treatment
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9. Contact Us
If you have questions about this policy or need assistance, our support team is here to help:
ElderVia Support
Email: support@eldervia.com
Website: www.eldervia.com